SHOP POLICY
Processing Time
The processing time for each custom order is individually tailored and clearly outlined in the quotation provided upon your inquiry.
In case of any unexpected delays in production time, we will promptly notify you through email.
Typically, order updates are shared via email to ensure your satisfaction and approval before delivery.
Shipping
All pieces are shipped via USPS, UPS, or FedEx, depending on the destination, to ensure reliable and efficient delivery.
For custom orders, the shipping cost will be calculated and added to your order after it is finished, based on the size and weight of the package. This ensures that you are charged the exact amount for shipping.
Shipping is an additional cost and will be clearly displayed on your order during the checkout process.
It's important to note that the shipping cost also includes handling. Packaging fine art for secure shipment is a meticulous process. We take great care to ensure that your order arrives in pristine condition, and the shipping cost reflects the time and effort required to achieve this.
Please feel free to reach out if you have any questions or need further clarification regarding our shipping policy. Your satisfaction with the delivery of your order is important to us.
International Shipping: For international orders, please be aware that shipping times may vary, and the delivery time depends on your location and customs processing. Be patient and allow extra time for international deliveries.
Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. Yiyagami is not responsible for delays due to customs, and cannot provide any additional information as to the cost of customs and import taxes.
Cancellations
Cancellations are accepted if requested within 24 hours of purchase. Please contact us as soon as possible if you wish to cancel your order.
Returns and exchanges
Damaged Artwork: If your artwork arrives damaged due to mishandling by the postal service or during transportation, please notify me immediately upon receipt via email at info@yiyagami.com.
Photographic Evidence: To expedite the return process, I request photographic evidence of the damaged artwork and its packaging. Clear images that capture the extent of the damage will assist me in resolving the issue efficiently.
Return Authorization and Shipping: Upon review of the reported damage and provided evidence, I'll issue a return authorization along with a prepaid return shipping label to facilitate the return process. Please use the provided return shipping label to return the damaged artwork to me. Ensure that the artwork is securely packaged to prevent further damage during transit.
Refund or Replacement: Once I receive the returned damaged artwork and depending on your preference, I'll either issue a refund or a replacement of the item. If the damaged item is out of stock, I'll proceed with creating a new piece for you. Please note that the creation process may take from 2 to 4 weeks, depending on the type of flower or arrangement purchased. If the damaged item is in stock and available for replacement, I'll proceed accordingly, aiming to dispatch the replacement as soon as possible.
By purchasing handmade artwork from Yiyagami, you agree to adhere to this shop policy. Your satisfaction is important to us. If you encounter any problems or have concerns regarding your order, please don't hesitate to send me an email at info@yiyagami.com. I will do my best to address any issues and assist you in a timely manner.